Secure Shopping Guarantee

Pure and Honest Kids gladly accepts Visa, MasterCard, American Express and Discover. Please shop our site with confidence, knowing your information is secure. Your personal information is encrypted using Secure Socket Layer protocol (SSL) and will never be sold or given to another party.

Terms and Conditions

 Wish lists are subject to item availability and pricing changes.  Order errors will be reported to the customer prior to shipping. 

Pure & Honest Kids work very hard to bring you the safest items in the marketplace.  We cannot be held liable for accidents or personal injury involving a product purchased on our site.  Pure & Honest Kids is not responsible for copyright or licensing infringements of products sold on our site.  We strive to purchase from reputable sources, but cannot guarantee the honesty of our vendors.

Orders

 Pure & Honest Kids accepts orders 24 hours a day, 7 days a week.  Standard office hours are Monday through Friday, 8AM until 5PM EST.  If you need assistance with online ordering, please call customer service (866.294.0126) or email customerservice@pureandhonestkids.com  Phone and email inquiries are answered in a timely manner, usually on the same business day.  For after-hours inquiries, we will make every effort to contact you on the next business day following your request. 

Orders are only accepted and shipped in the 48 contiguous states.  Sorry, we do not accept or ship international orders.

Sales Tax

 Sales tax applies to orders shipped in North Carolina only.  Pure & Honest Kids is based in Mocksville, NC.

Gift Wrap

 Upon request, we will gladly gift wrap your purchase for no additional charge in our signature wrap and/or include a handwritten card with your personalized message.

Shipping

 In stock items will be shipped within 1-2 days of order receipt.  In the unlikely event an out-of-stock item is ordered, we will contact you.  Special orders and customized items will be shipped as ready.  Item specific lead-times, if different from the above, are listed on the site. Personalized items may be delayed due to artists’ scheduling.   Pure & Honest Kids will notify customer of delays or changes to standard shipping policies.

Pure & Honest Kids uses standard UPS ground shipping.  You may request overnight or 2^nd day service for an additional charge.  Free shipping promotions only apply to ground service.  Shipping is based on total order price.  Furniture surcharges or oversized item charges will be noted on the individual item description and will apply. 

Return Policy

 Pure & Honest Kids want you to be completely satisfied with your purchase.  When your package is received, please examine and report any damage immediately.  If you are not completely satisfied, please return the item for an exchange or refund within 10 days of receipt with the proper paperwork included and filled out.  Items must be in their original unused, unwashed condition with the manufacturer tag still intact.  Shipping and handling charges are always non-refundable.  We strive not to ship defective merchandise, but in the event it happens, please contact us and we will gladly examine the item.

Please note that custom orders made specifically for you are always non-returnable and non- refundable.

Gift items may be returned for exchange or store credit only.  Regular return policies still apply.   Please call for authorization.

Large furnishings may be subject to a manufacturer re-stocking fee.  If you are not satisfied with your furnishing item, please keep all packaging and call or email Pure & Honest Kids customer service.

Clearance item sales are always final and may not be returned. 

Pure & Honest Kids reserves the right to change our policies and terms at any time.

For additional information, please contact Pure & Honest Kids 

866.294.0126 toll free

336.753.1126 local

customerservice@pureandhonestkids.com